1.1 We use FedEx and UPS for UK deliveries.
Subject to Consumers’ right to return goods for refund under The Consumer Contracts (Information, Cancellation, and additional charges Regulations 2013) apply, We do not sell products on a trial basis. Customers are strongly advised to check the suitability and specifications of products before ordering. Customers from outside the UK should contact us for a shipping quote before making a purchase.
If Questorm LTD, at its discretion unless the Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, agrees to accept the return for credit of unwanted products, the goods must be returned with our prior written agreement within 14 days of delivery. The goods must be unopened and in a perfect re-saleable condition. All goods returned in these circumstances (except where the Consumer Protection Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply. Please ensure that the product(s) you have purchased are to your specification before breaking the manufacturer’s seals. This will avoid disappointment and the product(s) being rejected, should you wish to return them.
All damages must be reported within 48 hours of delivery, and the manufacturer does not accept any liability for goods that arrive damaged. Refund or Replacement will only be issued once goods are returned in their original condition.