Shipping policy

Shipping & Delivery Policy

Last updated: June 2026

Express Shipping

We offer Express Shipping on all orders to mainland UK addresses. No minimum order value applies.

Delivery Timeframes

Orders placed before 2pm Monday to Friday are dispatched the same working day for next working day delivery. Orders placed after 2pm, or on weekends and bank holidays, will be dispatched on the next working day.

Please allow 1 to 3 additional working days for deliveries to remote areas of the UK, including the Scottish Highlands, Northern Ireland, Channel Islands, and the Isle of Man. Surcharges may apply to these locations — please contact us before ordering.

Delivery Service

We use trusted courier services including DPD, DHL, and Royal Mail depending on the size and weight of your order. You will receive a tracking number by email once your order has been dispatched.

Kerbside Delivery

Delivery of all goods is to kerbside only. Our drivers are not able to deliver inside the property or handle goods beyond the kerbside. Please ensure someone is available to accept delivery. If a delivery attempt is unsuccessful, the courier will leave a card with instructions on how to rearrange delivery or collect from a local depot. Items not collected within the courier's holding period may be returned to us, and a redelivery charge may apply.

International Delivery

At present, we only deliver to addresses within the United Kingdom. We do not currently ship internationally.

Damaged or Missing Items

If your order arrives damaged, please refuse the delivery if possible, or report the damage to us within 48 hours of receipt by emailing sales@questorm.co.uk with photos of the damage. Claims reported after 48 hours may not be accepted.

Contact Us

For any delivery queries, please contact our team:

Email: sales@questorm.co.uk

Phone: 01744 520110

Monday to Friday, 9am to 5pm